A Resource for the Re-entry Population of Greater Worcester
Currently Browsing: Support Services


Community Resources

Mass 211
Dial 211, 24 hours a day, 7 days a week
Free statewide confidential information and referral help line


Domestic Violence and Abuse

Daybreak Resources for Women & Children
(508) 755-9030
Hotline, 24 hours a day, 7 days a week

SafeLink Hotline
24 Hour hotline for crisis intervention, safety planning, support, information, and referrals to emergency shelters

SAVE Victim Services (LUK, Inc. )
545 Westminster Street, Fitchburg, MA 01420
(978) 345-0685
LUK Toll Free: 1-800-579-0000
Monday–Friday, 8:30 am – 5:30 pm

Voices Against Violence
24-hour hotline: 1-800-593-1125 or (508) 626-8686


Help with Substance Abuse

Massachusetts Substance Abuse Information and Education Helpline

The Youth Central Intake and Care Coordinator (YCICC)


Neighborhood Services & Centers

Worcester Division of Neighborhood and Housing Development
(508) 799-1400

Centro Las Americas
(508) 798-1900

East Side Community Development Corporation (CDC)
(508) 799-6942

Green Island Neighborhood Center
(508) 753-4661

Main South Community Development Corporation (CDC)
(508) 752-6181

Lakeside Neighborhood Center
(508) 792-5750

Oak Hill Community Development Corporation (CDC)
(508) 754-2858

Pleasant Street Neighborhood Network Center
(508) 754-7793

Quinsigamond Village Community Center
(508) 754-7481

South Worcester Neighborhood Center
(508) 757-8344

Worcester Senior Center
(508) 799-1232


State Agencies

Department of Mental Health (DMH)
(508) 363-3838

Department of Developmental Services (DDS)
(508) 792-6200

Department of Public Health (DPH)
(508) 792-7880

Department of Telecommunications and Energy (DTE)

Department of Revenue (Child Support)

Department of Children and Families (DCF, formerly DSS)
(508) 929-2000

Department of Transitional Assistance (DTA)
(508) 767-3100

Department of Youth Services (DYS)
(508) 792-7611

Women & Families

Family Support:

Montachusett Opportunity Council: Fitchburg Community Connections Coalition
76 Summer Street, Suite 210, Fitchburg, MA 01420
(978) 829-0163

Work, Inc.
18 Mill Street, Fitchburg, MA 01420
(978) 342-0337

Tri-Valley, Inc.
10 Mill Street, Dudley, MA 01571
(508) 949-6640


One-Stop Career Centers- Workforce Central
340 Main Street Suite 400, 4th Floor Worcester, MA 01608
(508) 799-1600
Services: job-related services including job listings, job fairs, career counseling, workshops, computer access and information about training and apprenticeship programs.


After School Programs for Children:

Allencrest Academic Learning Center
24 Church Street, Leominster, MA 01453
(978) 534-7799
Students in grades K–12 receive afterschool tutoring
Monday–Thursday, 2:30 pm – 5:00 pm

Boys and Girls Club of Fitchburg and Leominster
365 Lindell Avenue, Leominster, MA 01453
Juniors (children ages 8–12) and Teen Programs (13–18)

Cleghorn Youth Center After school Programs
18 Fairmount Street, Fitchburg, MA 01420 Monday–Friday, 1:45 pm – 5:00 pm

Youth ages 5–11. Daily homework help and one-on-one tutoring assure academic success.

CYC Teens
Youth ages 11–18.

Belmont AME Zion Church
55 Illinois Street, Worcester, MA 01610
(508) 754-4539
Services: After school program for girls

Big Brother Big Sisters
484 Main Street, Suite 360 Worcester, MA
(508) 752-7868
Services: A variety of after school programs and activities for at-risk youth (co-ed).

Boys and Girls Club of Worcester
65 Tainter Street, Worcester, MA 01610
(508) 753-3377
32 Great Brook Valley Avenue, Worcester, MA 01605
(508) 852-7620
Services: After school programs for children of all ages.

Community Builders of Plumley Village East
16 Laurel Street, Worcester, MA 01608
(508) 757-3801
Mon.–Friday 9:00 am–5:00 pm; Wed 9:00 am–2pm
Services: Various after school and summer programs for residents of Plumley Village.

Friendly House
36 Wall Street, Worcester, MA 01604
(508) 755-4362
Services: Provides a variety of service from like after-school programs, immigration assistance, food distribution, furniture and much more.

Girls Inc.
125 Providence Street, Worcester, MA 01604
(508) 755-6455
Services: Provides high quality programming to girls in the Greater Worcester area, ages 5-18

Girl Scouts of Central and Western Massechusetts
81 Gold Star Blvd., Worcester, MA 01606
(508) 852-7674
Services: Summer and school year programs for girls

Pernet Family Health
237 Millbury Street, Worcester, MA  01601
(508) 755-1228
Services: Youth group for 6th, 7th and 8th graders

Salvation Army
640 Main Street, Worcester, MA 01608
(508) 765-7191 (x227)
Services: After school program and an after school food service program.

Saint Peter’s Church
929 Main Street, Worcester, MA 01610
(508) 752-4674
Services: Mentoring Program for children ages 6-14.

Worcester Youth Center
326 Chandler Street, Worcester, MA 01602
(508) 791-4702
Services: Offers leadership, educational, employment, mentoring programs and more for youth between the ages of 14-24.

766 Main Street, Worcester, MA 01608
75 Shore Drive, Worcester, MA 01606
(508) 755-6101
Services: They offer childcare, camp opportunities for children, sports, and other programs for youth of all ages. The YMCA has services for children and their families.

YOU Inc.
81 Plantation Street, Worcester, MA 01604
(508) 849-5600
Services: Youth Making a Difference (YMD) therapeutic afterschool and summer programs for adolescents ages 10-16. (accepts DCF referrals only)

YouthNet (Girls Inc. Program)
484 Main Street, Suite 560, Worcester, MA 01608
(508) 791-3181
Every Monday, Wednesday and Friday after school. In collaboration with You Inc. for middle school girls.
Services: Free summer program for youth ages 11-15 involving several agencies. Transportation provided

Summer Programs:

Leominster Public Schools
24 Church Street, Leominster, MA 01453
(978) 534-7700

Food Programs for Children:

Salvation Army/Kids “Feast”
640 Main Street, Worcester, MA 01608
(508) 756-7191
Services: Meals for children between 1st and 6th grade, Monday-Thursday 3:00 pm-6:00 pm

Boys & Girls Club Kids Café:
65 Tainter Street, Worcester, MA 01610
(508) 753-3377
Services: Meals available during the school year. Monday- Friday from 5:00 pm-6:30 pm. Services are for children and youth between the ages of 8-18.

USDA Free Summer Meal Program

145 Border Street, Boston, MA 02128
Project Bread: 1-800-645-8333
Services: Free meals available at sites around the city. For a location near you, call Project Bread.


Child Care:

Child Care Resources
799 W. Boylston Street, Worcester, MA 01606
(508) 856-7930
Services: referrals to licensed day care providers for families that receive DTA benefits
Hours: M.T.Th.F., 7:00 am – 4:30 pm; W., 7:00 am–6:00 pm

Head Start Program of Worcester Public Schools
770 Main Street, Worcester, MA 01608
(508) 799-3608 or (508) 799-3254
Services: Preschool programs for children ages 3 and 4. Must meet Federal Income Guidelines and be a Worcester resident.

SMOC Daycare Programs
7 Bishop Street, Framingham, MA 01702

YMCA Respite Drop-In Program
Not available at Central Massachusetts location


Domestic Violence Resources:

Day Break Resources for Women and Children
PO Box 3093 Worcester, MA 01613
(508) 755-9030
Services: The hotline offers court advocacy, information about support groups, individual short-term counseling, and connection with emergency centers

SafeLink Hotline
Services: Access to emergency shelters statewide. Provides crisis prevention, safety planning, support, information and referrals to a variety of programs. 24-hour line response in English, Spanish and TTY. Has translation in 140 languages.

Worcester Police Department (WPD) WINN Program:
(508) 799-8610
Services: Assistance for victims of Domestic Violence within the WPD.

Pathways for Change
588 Main Street, Worcester, MA 01608
800-870-5905 (English) or 800-233-5001 (Spanish)
Services: 24 hour hotline for those who have been sexually assaulted or know someone who has been sexually assaulted. Various support groups are available.

RCAP Solution’s Safe Step Program
1-800-488-1969 x6772
Services: Transitional Housing and Case management for any women with children who are fleeting from Domestic Violence and meet eligibility criteria. Not for emergency placement.

Community Healthlink Victims Services (A Member of UMass Memorial Health Care)
275 Belmont Street, Worcester, MA 01604
(508) 752-3261
Services: Various Therapeutic Programs for Victims of Domestic Violence are available.

New Hope Inc.
91 Prescott Street, Worcester, MA, 01605
(508) 753-3146
Services: Offers services to individuals and families involved in domestic violence

Spectrum’s Prevention of Abuse and Violence through Education (P.A.V.E.) Program
585 Lincoln Street, Worcester, MA 01605
1-800-464-9555 or (508) 854-3320 x1156
Services: Offers a 40-wk psycho-educational program designed for men who batter their partners.


Parent Support & New Parent/Pregnancy Programs:

American Red Cross
2000 Century Drive, Worcester, MA 01606
(508) 595-3700
Services: programs for parents and child, including but not limited to adult infant and child CPR, adult infant and child first aid and babysitting classes for children 10-13.

Baby Safe Haven
Services: If unable to keep child and wish to give child to a safe place. No questions asked and no criminal charges filed. Any fire station or hospital will take you child under the Baby Safe Haven Program.

Pleasant Street Baptist Church- Brephos Boutique
165 Pleasant Street, Worcester, MA 01609
(508) 756-8754
Services: Distribution of baby clothing, shoes and other baby essentials.

Clearway Clinic
358 Shrewsbury Street, Worchester, MA 01604
(508) 438-0144
Services: pregnancy tests, options counseling, abortion recovery, referral and resources, STI information, pre-Natal classes, parenting classes and more.

Edward M. Kennedy Community Health Center
19 Tacoma Street, Worcester, MA 01605
(508) 852-1805
Services:  preventive care, routine checkups, immunizations, and management of acute and chronic illnesses. Patients have access to social service case management, psychological counseling, extended support services to people living with HIV, patient education and community prevention programs, and many more programs and services to serve our patients and communities.

Family Health Center- NEW Baby Café!
26 Queen Street, Worcester, MA 01610
(508) 860-7889
Services: A comfortable place to breastfeed your child. Tuesdays 1:30 pm-3:30 pm and Fridays 11:00 am–1:00 pm

Lutheran Social Services of New England- Birthparent Support Services
14 E. Worcester Street, # 300 Worcester, MA 01604
Services: Referral assistance for birth mothers looking into adoption options

335 Chandler Street, Worcester, MA 01605
(508) 753-2967
Services: Clinical care, and prevention and intervention programs are available in order to promote child well being. Offers home visiting programs.

Parents Helping Parents Parent Stress Line
Services: 24 hour free, confidential, and anonymous helpline for parents who need to talk about problems they are having with their children.

Pernet Family Health Services, Inc.
237 Millbury Street, Worcester, MA 01610
(508) 755-1228
Services: Family home visiting, pregnant and parenting support.

Problem Pregnancy
495 Pleasant Street, Worcester, MA, 01609
(508) 507-8378
Services: Confidential pregnancy counseling and pregnancy testing, post abortion counseling, pre and post natal care and free maternity and infant (up to size 12) clothing and baby equipment.

South Bay Early Childhood
548 Park Avenue, Suite B, Worcester, MA 01603
Services:Early intervention, Play groups, Parenting classes, Baby class, Toddler Play Group and Mom Support Group.

Thom Worcester Area Early Intervention and Family Support
239 Mill St, Suite B, Worcester, MA 01602
(508) 752-8466
Services: Screening for developmental problems, home visits, parent support groups and play groups are available to families with children under the age of three.

Umass Memorial Medical Center and the Child Passenger Safety Coalition of Worcester County
Services: Free child passenger safety care seat checks by certified safety technicians.

WCCC (Worcester Community Connections Coalition) Resource & Referral Center
484 Main Street, Suite 460 (4th Floor) Worcester, MA 01608
(508) 796-1411
Services: Helps local families connect to community services. Various parent educational and support groups available.

Worcester Family Partnership
130 Leads Street, Worcester, MA 01606
(508) 799-3136
Services:  home visits, support groups, play groups for children, and parent workshops and family activities. For parents and their children ages 0-8.

Worcester Public Schools Head Start Programs for Homeless Expectant Mothers
770 Main Street, Worcester, MA 01610
(508) 799-3608 or (508) 799-3225
Services: Provides home visiting, resources, support and referrals for families that are currently homeless (including doubled up) and or families who may have recently found housing.


Women/Family Shelters

Abby’s House
52 High Street, Worcester, MA 01609
(508) 756-5486
Services: Housing and shelter services to women and children. In addition to housing, women and children will have support around domestic violence and other issues.

Emergency Assistance- Department of Transitional Assistance (DTA)
9 Walnut Street
, Worcester, MA 01608
Services: Gives shelter and other emergency housing services to low-income families with children, and to pregnant women, to prevent homelessness

Youville House
133 Granite Street, 
Worcester, MA 01604
(508) 753-3084
Office hours: 8:00–5:00, M–F
Services: Shelter for homeless families with DHCD referral

Shepherd’s Place
133 Paine Street, Worcester, MA 01605
(508) 757-5198
Services: Housing for single parent families, females only, age 18 or older with DHCD referral

Friendly House
87 Elm Street, 
Worcester, MA 01609
(508) 792-1799
Services: Shelter available for homeless families with DHCD referral

Interfaith Hospitality Network
114 Main Street, Worcester, MA 01608
91 June Street, Worcester, MA 01602
Phone: (508) 755-2212
FAX: (508) 798-8286
Services: Shelter available to homeless families with children. DHCD referral is NOT needed.

Visitation House

119 Endicott Street, Worcester, MA

Visitation House is a welcoming home for women facing unplanned pregnancies with no other place to turn. The house serves up to 12 women at a time with a caring 24/7 staff and volunteers to mentor and model successful working-family life. Visitation House nurtures women to better care for themselves and their babies in a supportive family-like setting providing private rooms, food, clothing, as well as educational programs and coaching to build important life and career skills. Women stay at the house any time during their pregnancy until 6 months after their baby is born. This program is offered at no charge to the mother and is funded primarily by individual donations. Visitation House receives no government funding.

Contact: Eve Lindquist evelindquist@visitationhouse.org

 Phone: (508)965.7391

Learn more at visitationhouse.org.


Homelessness Prevention Programs

Central Massachusetts Housing Alliance (CMHA)
6 Institute Road, 
Worcester, MA 01609
(508) 752-5519
Services: counseling on tenant and landlord rights and responsibilities, eviction procedures, code violations, and security deposit law.

Community Healthlink
72 Jaques Avenue, 
Worcester, MA 01610
(508) 860-1260
Services: emergency assessment and response to help the homeless and people at risk of homelessness.

Homeless Prevention Center–Catholic Charities
10 Hammond Street
, Worcester, MA 01610
(508) 860-2250
Services: help with utility and rent payments, housing search assistance, a food pantry, referrals, and other prevention services.

Support Groups

Aids Project Worcester
85 Green Street, Worcester, MA 01604
(508) 755-3773
Group Type: HIV, LGBTQ support groups

Belmont AME Zion Church
55 Illinois Street, Worcester, MA 01604

(508) 754-4539
Group Type: Financial literacy and support program

The Bridge of Central MA
4 Mann Street, Worcester, MA 01602
(508) 755-0333
Group Type: LGBTQ and parents, family and friends of LGBTQ community

Center for Living and Working
484 Main Street, Suite 345, Worcester, MA 01608

(508) 798-0350
Group Type: individuals with disabilities, transition to adulthood, deaf parenting, parents of youths with disabilities

Children’s Friends
21 Cedar Street, Worcester, MA 01609

(508) 753-5425
Group Type: social skills, dialectical behavior therapy, school age mothers, grief support and adoptive parents

Community Healthlink–Youth & Family Services
275 Belmont Street, Worcester, MA 01604

(508) 791-3261
Group Type: Act group, yoga, mindfulness, nurturing parent, building bridges

Clearway Clinic
358 Shrewsbury Street, Worcester, MA 01604
(508) 438-0144  


Group Type: abortion recovery support, pre-natal classes, parenting classes

Edward M. Kennedy Community Health Center
19 Tacoma Street, Worcester, MA 01605

(508) 852-1805
Group Type: refugee support groups (specifically those from Iraq, Bhutan, Burma and Burundi)

Elder Services of Worcester Area, Inc.
67 Millbrook Street, #100, Worcester, MA 01606

(508) 756-1545
YWCA, 1 Salem Square, Worcester, MA 01608
(508) 756-1545
TTY: 774-312-7291
Group Type: grandparents raising grandchildren support

Family Continuity Programs
17 Mechanic Street, 3rd Floor, Worcester, MA 01608

(508) 755-0556
Group Type: “Just Dads”

Island Counseling
108 Grove Street, Worcester, MA 01605
(508) 752-3220
Group Type: dialectical behavior therapy, narcotic addiction support group

Learn to Cope
309 Belmont Street, Worcester, MA 01604

(508) 368-3300
Group Type: peer-led support for families dealing with addiction

LUK Crisis Center Inc.
40 Southbridge Street, 4th floor, Worcester, MA 01608
(508) 762-3000
Group Type: support for those who have been impacted by an under-the-influence accidemt, support for parents/ guardians of adolescents who are using or in recovery

Maria Luisa de Moreno International Foundation
90 Madison Street, Suite 300, Worcester, MA 0168

(508) 753-0600
Group Type: Spanish/English naturalization support

Mosaic Cultural Complex
41 Piedmont Street, Worcester, MA 01610

(508) 963-3878
Group Type: fathers, peace trauma

335 Chandler Street, Worcester, MA 01602

(508) 753-2967
Group Type: teen girls, caregivers of children who have been abused and healthy families

Multicultural Wellness Center
250 Commercial Street, Suite 330, Worcester, MA 01608
(508) 752-4665
Group Type: balancing life and recovery

51 Union Street, Suite 312, Worcester, MA 01609

(508) 767-9725
Group Type:  teen youth group, living with mental health issues, parent support group

Parents Helping Parents
129 Granite Street, Worcester, MA 01610
(508) 852-4239
Group Type: parent support group

Pathways for Change, Inc.
588 Main Street, Worcester, MA 01608

275 Nichols Road, Fitchburg, MA 01420
1-800-870-5905 (English) or 1-800-223-5001 (Spanish)
Group Type: Survivors of rape/ sexual abuse, friends and family of survivors

Pernet Family Health Service
237 Millbury Street, Worcester, MA 01610
(508) 755-1228
Group Type: fathers support, parenting classes

Potential Plus
422 Boston Turnpike Road, Suite 100, Shrewsbury, MA 01545

(508) 450-5593
Group Type: divorced women

Central MA Recovery Learning Community/KIVA Center
209 Shrewsbury Street, Worcester, MA 01604

(508) 751-9600
Group Type: various groups for adults with mental health conditions, healthy living, recovery

Saint Francis Adult Day Health
101 Plantation Street, Worcester, MA 01604

(508) 752-2546
Group Type: Caregivers of elder or disabled adults

4 Mann Street, Worcester, MA 01602

Group Type: survivors of suicide

Southeast Asian Center of Central Mass
484 Main Street, Suite 400, Worcester, MA 01608

(508) 791-4373
Group Type: Southeast Asian teen support

South Bay Early Childhood
548 Park Ave, Suite B, Worcester, MA 01608

Group Type: toddler play group, mom’s support group, parent step curriculum

UMass Medical School
365 Plantation Street, Suite 100, Worcester, MA 01605

(508) 320-0314
Group Type: parents with autistic children

Worcester Adoptive Families Together
335 Chandler Street, Worcester, MA 01602
(508) 753-2967
Group Type: parent run groups for adoptive parents

Worcester WIC Program–Family Health Center
199 Chandler Street, Worcester, MA 01609
(508) 762-5700
Group Type: breast feeding support, nutrition counseling

Worcester Community Connections
484 Main Street, Suite 460, Worcester, MA 01608
(508) 796-1411
Group Type: family needs, parenting

Worcester Family Partnership
130 Leeds Street, Worcester, MA 01606
(508) 799-3136
Group Type: playgroup

Worcester Senior Center
128 Providence Street, Worcester, MA 01604

(508) 799-1232
Group Type: Low vision, AA

Worcester Youth Center
326 Chandler Street, Worcester, MA 01602
(508) 791-4702
Group Type: academic and work readiness

YOU, Inc.
81 Plantation Street, Worcester, MA 01604
(508) 849-5600
Group Type: teen specific, harmony/aikido, healthy relationships, JSI, LGBTQ, anger management, peer relationships, adolescent substance abuse, girl power, parenting, domestic violence, cancer support, health/wellness

One Salem Square, Worcester, MA 01608

(508) 767-2502
Group Type: young parent program

Children’s Friend

20 Cedar Street, Worcester, MA 01609
Phone: (508) 753-5425
Administrative Fax: (508) 757-7659
Website: http://childrensfriend.org/programs/outpatient-counseling/

Counseling Center hours: Monday through Friday 8:00 am–8:00 pm, and Saturdays by appointment.

A clinician is available to our clients by telephone for after-hours emergencies. The Ellsworth Child and Family Counseling Center is located at 20 Cedar Street in Worcester, Massachusetts.

Services: We strive to help families survive difficult times and return to their highest level of functioning. To accomplish this, we work collaboratively with physicians, other mental health and social service providers and schools. We encourage referrals from schools, agencies, hospitals and medical professionals for a wide range of services including individual, group, and family therapy, psychological testing, psychopharmacology, and parent training.

These services are provided through the four major programs:

    • The Carriage House, A Center for Grieving Children and Families
    • The Ellsworth Child and Family Counseling Center
    • Adoption and Family Services
    • School Age Mothers (SAM) Program

Youville House

133 Granite Street, Worcester, MA 01604
Phone: (508) 753-3084

Website: http://www.ccworc.org

Office hours: 8–5, Monday-Friday

Services: provided through Catholic Charities Services which help elders, families and children in need with:

  • Older and disabled adults maintain their independence by receiving home care services while others enjoy the companionship of our volunteer visitors.
  • Low-income seniors learn new job skills by working at numerous area agencies as senior aides.
  • Homebound elders and people who would otherwise be alone enjoy Thanksgiving and Christmas dinners with the aid of many volunteers.
  • Families receive emergency assistance, food and help with budgeting skills to prevent homelessness, while others find useable, wearable clothing at the Catholic Charities boutique.
  • Parents and children find emergency shelter and transitional services at Catholic Charities Youville House and at the Little Brown House through Catholic Charities partnership with Street, Mary’s Parish.
  • Women of all ages receive post-abortion counseling through Project Rachel.
  • Many parents and children benefit from the encouragement and instruction of parent aides.
  • A child completed his journey to his adoptive family, while prospective adoptive families are helped to access adoption services. Many others locate their adoptive histories.
  • Adult learners, assisted by volunteer tutors, pursue educational and life goals through improved literacy.
  • Refugee and immigrant youngsters are tutored after school weekly by college students through a partnership between Catholic Charities and the African Community Project.
  • Families discover strength by building life skills through our Family Resource Center group services.

Catholic Charities Services helping families who seek independence and community support:

  • People volunteer in the resettlement and homeless programs.
  • Newcomers (asylees, refugees and immigrants) living throughout Worcester County with limited financial means receive free medical physicals, lab work and medical documentation in their quest for US citizenship and permanent residency through a partnership of Catholic Charities and Street, Luke’s Health Center.
  • People participate in citizenship education and while others obtain immigration counseling.
  • Former refugees find help in their resettlement and in beginning new lives in the Untied States and others are enrolled in employment training.
  • Immigrants and refugees process legal documents that eventually lead to permanent residency and citizenship.
  • Men at Crozier House continue their pursuit of sobriety, while additional men live in the community through Crozier’s collaboration with Street, John’s Parish.
  • People with multiple sclerosis are assisted in their efforts to live independently.
  • Many of our neighbors access information and referral services.

Catholic Charities Services helping families faced with developmental disabilities:

  • Young adults find jobs through Mercy Centre’s employment services and job training or receive community based day services.
  • Hearing impaired people find comfort and companionship through deaf ministry.


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