A Resource for the Re-entry Population of Greater Worcester

Elder Services of Worcester Area

67 Millbrook Street, Worcester, MA 01608
Phone: (508) 756-1545
Toll-Free: 1-800-243-5111
TTY: 774-312-7291
Website: https://eswa.org

Services: Our primary goal is to keep eligible elders and younger disabled individuals safe at home for as long as is possible. We do this by providing in home and community services.

  • If you’re over sixty and interested: Contact us by phone or have someone call for you and talk with staff in our Information and Referral Department. (If you prefer you can send us a question by email.) Tell us about your situation. If you are interested in services, then you will be asked some more detailed questions related to your needs.
  • Once the referral is made, one of our case managers will contact you or a designated contact person within the next few days to set up a time to come to your home for an assessment. During the assessment, the case manager will explain our eligibility standards, which include age, income, and level of frailty.
  • If you are eligible to become a client of Elder Services of Worcester Area, the case manager will explain the services that may be beneficial to you. With your input we will develop a service plan. Please click here for a complete list of the services we offer with brief descriptions.
  • Once services begin, your case manager will visit you to check on your status and to make sure that the services are going well. Your case manager is your main contact person for the services and other concerns you may have, and will visit you on a regular, ongoing basis.

Most of our clients pay a relatively small monthly fee based on their income. The income scale was developed by the Massachusetts Executive Office of Elder Affairs. Clients who have Medicaid coverage are not charged a fee; otherwise, elders pay a graduated fee based upon their annual income. Elders who are caregivers may be interested in Respite services. Respite services are available regardless of income. We suggest that you contact us with any questions.

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