A Resource for the Re-entry Population of Greater Worcester
Currently Browsing: Worcester

Net of Compassion

674 Main Street C1, Worcester, MA 01610
(508) 322-1363

Hotel Grace is a 24/7 emergency shelter that operates Nov. 1–March 30 (until May in 2021).

Joshua’s Shower Trailer is a shower trailer that is located at 44 Temple Street, Worcester MA. The hours are Monday–Friday, 9:00 am–1:00 pm.

Programs at 674 Main Street:

Grace Pantry is the free food distribution program which runs on Thursdays, 1:00 pm–5:00 pm, basement level.

Grace Closet is the free clothing distribution program which runs on Wednesdays, 1:00–4:00 pm, basement level.

Meals on Main Street is a free meal program that runs every week on Saturday morning from 1:00 am–4:00 pm, on the sidewalk in front of the parking lot.

Visitation House

119 Endicott Street, Worcester, MA

Phone: (508)965.7391

Contact: Eve Lindquist evelindquist@visitationhouse.org

Website: https://visitationhouse.org/

Visitation House is a welcoming home for women facing unplanned pregnancies with no other place to turn. The house serves up to 12 women at a time with a caring 24/7 staff and volunteers to mentor and model successful working-family life. Visitation House nurtures women to better care for themselves and their babies in a supportive family-like setting providing private rooms, food, clothing, as well as educational programs and coaching to build important life and career skills. Women stay at the house any time during their pregnancy until 6 months after their baby is born. This program is offered at no charge to the mother and is funded primarily by individual donations. Visitation House receives no government funding.


Attachment Institute of New England


21 Cedar Street, 2nd floor
Worcester, MA  01609

(508) 799-2663


Attachment Institute of New England

Attachment Institute of New England works primarily with children with attachment disorder, trauma histories, PTSD and ADHD.  Post and Pre adoption counseling is available. Staff are EMDR Level II trained. There are therapeutic groups available.

The form os payment is self pay, however they assist you in getting a refund from the insurance company.  You must make this payment at the time of visit.  Most insurance are willing to cover at least some of the costs, please check with them in advance if they have questions regarding payments.


Central Mass Recovery Learning Community

91 Stafford Street, Worcester M01603

Valley Psychiatric Services, Inc.

Valley Psychiatric Services, Inc.

225 Park Avenue
Worcester, MA  01609

(508) 753-2900 or 1-800-800-5504


Medication management & medication evaluations, psychological testing, individual & family counseling. There are psychiatrists on staff.  Sexual abuse evaluations are also preformed here. Dual diagnosis and dialectal behavior therapy, and group therapy.

Vietnamese, Spanish, French and Haitian/Creole speaking therapists on staff.


Accepts Network Health, Medicare and MassHealth. Accepts Mass Behavioral Health Plan, Health New England. Does not accept Children’s Medical Security Plan or HMO’s. Sliding fee scale is available.

Refugee and Immigrant Assistance Center

340 Main Street, Suite 802, Worcester, MA 01608
Phone: (508) 756-7557
Fax: (508) 756-7708
Email: riac@riacboston.org

Services: Refugee Resettlement, Post-Resettlement Support Services, Community Education and Outreach, Counseling Services.

Lutheran Social Services

14 East Worcester Street, Suite 300, Worcester, MA 01604
Phone: 774-243-3900
Toll Free: 877-500-8263 

Services: Resettlement services, basic needs, and legal advice (including help with citizenship forms) for refugees and immigrants.

Fairbridge Project

237 Chandler Street, Suite 217, Worcester, MA 01609
Phone: (508) 453-4884
Fax: (508) 751-8591
Email: info@fairbridgeproject.org

Services: The Fairbridge Project International Incorporated (FPI Inc.) works with the community to improve access to health care, education, economic opportunities and resources that would make life better for new immigrants and refugees particularly those from Africa and living within the state of Massachusetts. Through our services we hope that the new arrivers would easily transition to independent and productive lives. Also, FPI Inc. works to reduce poverty, illiteracy and public health problems in sub-Sahara Africa.


Ethiopian Dream Center

18 Millbury Street, Unit A, Worcester, MA 01610
Tel/Fax: (508) 762-8085 or (508)304-8692
Email: info@ethiopiandreamcenter.org


  • Finding Housing.
  • Pairing up with Host Families.
  • Assistance in obtaining driver’s license and navigating the complex process of other legal documents.
  • Assistance in finding employment and employment resources.
  • Act as a liaison with state and federal agencies to provide necessary services.
  • Offer translation services if needed.
  • Assistance in locating relatives or family acquaintances.

Eastern African Community Outreach

484 Main Street #2, Worcester, MA 01608
Phone: (508) 754-1176

Services: Helps connect people with community resources.

Department of Youth Services (DYS)

Phone: 617-727-7575
Email: dysinfodesk@massmail.state.ma.us

Services: As the juvenile justice agency for the Commonwealth of Massachusetts, the Department of Youth Services promotes positive change in the youth in our care and custody. Our mission is to make communities safer by improving the life outcomes for youth in our care.  We achieve our mission through investing in highly qualified staff and a service continuum that engages youth, families and communities in strategies that support positive youth development.

Department of Children and Families (DCF, formerly DSS)

Worcester East Area Office
121 Providence Street, Suite 200
Worcester, MA 01604
Phone: (508) 929-2000
Fax: (508) 754-9803

Worcester West Area Office
121 Providence Street, Suite 200
Worcester, MA 01604
Phone: (508) 929-2000
Fax: (508) 929-2161

Services: Strive to protect children from abuse and neglect and, in partnership with families and communities, ensure children are able to grow and thrive in a safe and nurturing environment.


  •  Adolescent Services
  • Adoption/Guardianship
  • Domestic Violence
  • Foster Care
  • Housing Stabilization
  • Family Support & Stabilization
  • Out of Home Placements

Department of Revenue (Child Support)

Phone: 800-332-2733 or (617-660-1234 for local callers
in the Boston Area)

Services: The Child Support Enforcement Division of the Massachusetts Department of Revenue (DOR) stands ready to serve you. However, we cannot properly manage your case(s) if you do not keep us up-to-date regarding changes in your situation. It’s very important that you call us immediately if:

  • Your address;
  • Your home or cell phone number changes;
  • You change employers;
  • Your employer’s name, address, or phone number changes;
  • You change your Social Security number;
  • You change your driver’s license number;
  • The court orders a change in your child’s custody arrangements; and/or
  • You receive any new court orders relating to child support.

DOR will:

  • Determine what services are available and best suited to establish paternity and establish, enforce and modify a support order.
  • Collect support payments and apply them first to satisfy current support (what’s due that month). If payments received within a month are more that the total due for that month, then they are applied to past-due support (except for the collections made by federal tax refund intercept, which must be applied to past-due support only).
  • Send child support to every parent or guardian that has a child support order. When one parent is responsible for children who live in different households, support collections may not be enough to pay each child support order in full. In that case, we allocate the payments so that each household receives its share of the collection. We keep track of all unpaid support and use our enforcement services to collect those amounts.
  • Upon request of either parent, review support orders for consistency with child support guidelines and determine if it might be appropriate to ask the court to modify the amount of the child support order and assist in processing requests for modification of the order.
  • Select and implement appropriate enforcement remedies, such as bank levies, tax refund intercepts and credit reporting, to collect overdue support if the case meets our criteria for the enforcement action.

Services Not Available


  • Cannot get involved in visitation, custody or property settlement issues, whether in a divorce action or any other legal proceeding.
  • Cannot provide child support enforcement services directly to you if you are a child seeking support from your parents. Your guardian or custodian, however, may seek assistance from us on your behalf.
  • Cannot pursue criminal enforcement except in extraordinary circumstances. Criminal enforcement is used in specific and rare instances when the District Attorney involved decides to prosecute.
  • Cannot provide legal representation to you or the other parent. A Department of Revenue Child Support Enforcement attorney is not assigned to every case and, when an attorney is assigned, the attorney’s client is the agency, not you or the other parent. You can contact the following organizations for legal assistance – Greater Boston Legal Services,Boston Bar Association, and The Massachusetts Bar Association. You might also want to visit the Probate & Family Court Web site at http://www.mass.gov/courts. Here you will find information designed to assist people who do not have legal representation, or who need to learn to navigate the court system.
  • Cannot hire private investigators to determine whether a parent may be failing to report all income.
  • Cannot modify the provisions of an existing court order. The terms of a court order can be modified only by a court.
  • Cannot establish or modify orders for spousal support or alimony. We will, however, enforce and collect an alimony order as long as we are enforcing and collecting an accompanying child support order.
  • Cannot enforce orders that are not for a standard amount of money, e.g., orders that call for the payment of a percentage of income.

Department of Telecommunications and Energy (DTE)

1000 Washington Street, Suite 820, Boston, MA 02118-6500
(617) 305-3580

Services: The Division is responsible for the enforcement of Massachusetts laws and regulations affecting residential customers of telecommunications and cable companies in Massachusetts. The mission of the Consumer Division is to protect consumers from unjust practices and to monitor the quality of service provided.

Department of Public Health (DPH)

Massachusetts Department of Public Health
250 Washington Street, Boston, Massachusetts 02108

Phone: 617-624-6000
TTY/TDD: 617-624-6001

Services: Dedicated to the health and well-being of Massachusetts citizens.

Department of Developmental Services (DDS)

24 Southbridge Street, Worcester, MA 01608
Phone: (508) 792-6200
Fax: (508)792-2223
TTY Phone: (508) 792-7781

Services: The Department is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members.

Department of Mental Health (DMH)

Department of Mental Health Central Office
25 Staniford Street, Boston, MA 02114
Phone: 1 800 221-0053–Information and Referral Line
TTY: 617-727-9842
Email: dmhinfo@dmh.state.ma.us

Services: The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers and communities.

Pleasant Street Neighborhood Network Center

Pleasant Street, Worcester, Massachusetts 01609



Services:To create a safe, attractive and livable community with people of varied means and backgrounds. This community will respect, recognize and call upon the talents of all. As neighbors, we will create  this community by forging new partnerships among residents,  neighborhood organizations, businesses, churches, schools, colleges,
financial institutions, human service organizations and government so that we all can share in achieving and sustaining this vision.

Oak Hill Community Development Corporation (CDC)

Oak Hill CDC

74 Providence St.

Worcester, MA 01604

(508) 754-2858

Fax- 508.754.0138


Services: Since 1972, Oak Hill Community Development Corporation has been working to improve the physical condition of the Union Hill, Oak Hill and Upsala Street neighborhoods of Worcester as we improve the quality of life and economic status of those that live and work here.  We achieve this through focused lines of business goals in housing promotion and preservation with our NeighborWorks® HomeOwnership Center of Central Massachusetts (NW HOCCM), and through our Community Development Agenda, which includes community engagement, rental property & asset management, real estate development, economic development, resident & youth employment, and leadership programming.  Our overarching goal is to make the Oak Hill service area a place where people want to invest their time, money and energy to make a better life.

Main South Community Development Corporation (CDC)

875 Main Street, Worcester, MA 01610

Phone Number: (508) 752-6181

Fax Number: (508) 797-4514

Services: The Main South CDC is a 501 (c) (3) non-profit organization that was incorporated in 1986. It evolved as a result of neighborhood residents’ concerns about the evident decline in the neighborhood and the increasing shortage of affordable housing.

The Mission of the Main South CDC is to improve the quality of life for ourselves, our families, and our neighbors by working together on projects and issues that will maintain and/or create safe affordable housing for low-to-moderate income individuals, support economic opportunities for businesses and residents of Main South, enhance the physical image of the area, and instill a sense of neighborhood pride and commitment.


  • Maintain and develop safe, decent and affordable housing with the intention of expanding rental and home ownership opportunities for current and future low-to-moderate income residents of the target area.
  •  Maintain and enhance the physical image of the neighborhood.
  • Instill neighborhood pride and develop a social cohesiveness.
  •  Strive to seek representation from all segments of the Main South Community and increase awareness of the Main South CDC among residents, business people and organizations within and outside the target area.
  •  Operate the Corporation as a financially responsible and democratic organization.

East Side Community Development Corporation (CDC)

409 Shrewsbury Street, Worcester, MA 01604

(508) 799-6942

Monday-Thursday: 8:30 am–4:30 pm

Friday: 8:30 am–1:00 pm

Services: Since 1987, the CDC has sought to correct the major issues that have had a negative impact on its service area, which includes diverse, low-income neighborhoods. It has done so by developing holistic programs formulated with the direct input of residents, businesses, and community leaders.  The CDC strategically invests significant amounts of leveraged resources and much of its own equity into the community in an effort to address a multitude of issues simultaneously. The ability to act decisively and expediently in these matters has enabled the CDC to purchase property inexpensively and to create programs efficiently.

Worcester Division of Neighborhood and Housing Development

City Hall 4th Floor
455 Main Street, Worcester, MA 01608
(Formerly Located at 44 Front Street)
Phone: (508) 799-1400, Fax: (508) 799-1406
Email: development@worcesterma.gov
Office Hours: Monday–Friday 8:30 am–5:00 pm

Services: The mission of the Neighborhood Development Division is to develop and administer programs to improve the quality of life in the neighborhoods of the city.

This office provides neighborhood-based Public Services that focus on the provision of enhanced physical and human infrastructure systems in Worcester’s most challenged neighborhood areas. In addition to coordinating inter-governmental programs and projects in these areas, the Division facilitates neighborhood redevelopment in collaboration with the neighborhood-based non-profit organizations, numerous neighborhood institutions and stakeholders, regulatory authorities and other City departments to address neighborhood needs and concerns.

The Youth Central Intake and Care Coordinator

349 Broadway
Cambridge, MA 02139
Tel: 617-661-3991
Fax: 617-661-7277
Toll Free: 1-866-705-2807
TDD: 617-661-9051

Services: HR’s programs facilitate access to a range of services for Massachusetts youth with substance use issues, including residential and outpatient treatment. Access Coordinators orient parents and professionals to care services, conduct phone assessments, make referrals to residential or outpatient treatment, work closely with referral sources, and provide support to youth and their families throughout the process. Staff members are committed to promoting a positive, strengths-based substance use treatment approach when working with young adults. IHR also assists young people and their families in accessing substance use treatment and resources through individual and family outpatient counseling and case management, which can occur in schools, community settings, homes, and IHR’s clinics. Youth under the age of 18 who receive a citation for possessing marijuana register for the requisite drug awareness classroom instruction through IHR. IHR staff also provide training and technical assistance to the Massachusetts Department of Youth Services on understanding substance use issues.

SafeLink Hotline

PO Box 180019
Boston, MA 02118
Phone: (617) 521-0100
Fax: (617) 521-0105
Email: info@casamyrna.org

Services: 24 Hour hotline for crisis intervention, safety planning, support, information, and referrals to emergency shelters.

SafeLink is the Massachusetts statewide 24/7 toll-free domestic violence hotline operated by Casa Myrna. SafeLink hotline advocates are multilingual, and have access to a translation service that can provide translation in more than 130 languages. All calls to SafeLink are free, confidential and anonymous.

SafeLink is a resource for anyone affected by domestic violence. Each call is answered by a trained advocate who provides non-judgmental support, assistance with safety planning and information on appropriate resources. SafeLink’s state-of-the-art technology allows the advocate answering your call to keep you on the line while you are being connected to a shelter program in your area. This allows callers who are in danger to get help with a single call, rather than having to make numerous calls to different shelter programs across the state. It is OK to call SafeLink if you just need to talk about your situation – you do not need to be looking for a shelter space.

The SafeLink number is (877) 785-2020. If you are hearing-impaired, please call the SafeLink TTY number (877) 521-2601.

Registry of Motor Vehicles

611 Main Street, Worcester, MA

(857) 368-8000

Monday-Wednesday: 9:00 am–5:00 pm

Thursday: 10-6:00 pm



  • All license, registration & title transactions, license plate returns, learner’s permit testing and Class D road tests. Class M road tests at Millbury Park & Ride.
  • Written tests for Class D or M given 9:00 am–4:00 pm (10:00 am–5:00 pm on Thursdays for branches with extended hours).
  • Written tests for Class A, B, or C given 9:00 am–3:00 pm (10:00 am–4:00 pm on Thursdays for branches with extended hours).
  • Road Tests offered between 9:00 am–5:00 pm.
  • Operating RACE unit serving insurance agents and car dealers for bulk registration paperwork.

City Clerk

City Hall Room 206
455 Main Street, Worcester, MA 01608
Phone: (508) 799-1121, Fax: (508) 799-1194
Email: clerk@worcesterma.gov

Office Hours: Monday 8:45:00 am–5:00 pm,
Tuesday–Friday 8:45:00 am–4:15:00 pm


Services: Birth Certificates, Marriage Licenses, Voter Registration

The City Clerk is elected by the City Council and is the keeper of the City records entrusted to his care. The Clerk, when requested, attests to the validity of City records. These include records of birth, marriage, death, residency, ordinances, City Council actions, voter and business registration and many others.

In addition, the City Clerk acts as the Clerk of the City Council by preparing the agendas for their meetings and those of the Standing Committees of the City Council. The Clerk’s signature is required for all actions of the City as to orders, ordinances and appropriations.

Finally, the City Clerk provides operational and administrative support to the Board of Election Commissioners.

Mass Legal Help

MassLegalHelp.org is one of three statewide websites that make up the Massachusetts Legal Websites Project. The project is a collaborative effort of the civil legal aid community of Massachusetts. We are funded by Massachusetts Legal Assistance Corporation.

Other websites included in this project are:

  • MassLegalServices.org offers resources about legal issues facing lower-income Massachusetts residents to advocates and social service professionals; and
  • support to other legal services programs across the state with their websites.

The mission of MassLegalHelp.org is to improve access to justice for low income and disadvantaged persons through innovative use of the Web.  We are working to  connect, support, and educate advocates and the general public. The content of the website is written by people within the legal services community.



BAR None


Dismas House
Post Office Box 30125
Worcester, MA 01603




Services: The BAR None program offers legal assistance to citizens with criminal records by addressing civil matters that hinder successful reintegration into the local community. Legal assistance is provided free of charge.

This program addresses this need by assisting clients directly with representation, either by the advocate, or by matching clients with volunteer attorneys to handle issues most commonly encountered by recently re-entered individuals.  Referrals to the program are made by local re-entry service providers in partnership with Dismas House to ensure on-site legal support.  All assistance is provided free of charge.

BAR None director and attorneys (10-15 mentors and attorneys) will assist with the following legal issues:

  • Suspended driver’s license
  • Credit issues
  • Child support issues
  • Child custody/visitation issues
  • Disability
  • Sealing of criminal record


BAR None will provide:

  • Community outreach for referrals from the network of shelters, housing providers and correctional agencies.
  • Recruitment and management of volunteer attorneys to represent former offenders
  • Project management team under the direction of the Dismas Staff Attorney and co-executive director to ensure goals are met and progress is tracked.
  • Project coordination under Dismas Staff Attorney to manage  client referrals and intakes for representation on either brief or full case representation
  • Management of a pool of pro-bono attorneys dedicated to resolving unmet needs for this population and matching clients to pro bono attorneys
  • Provide malpractice insurance at no cost to volunteer attorneys
  • Refer only cases that have been screened for eligibility and legal merit
  • Refer cases to attorneys based on their expressed areas of interest
  • Take volunteers’ schedules and other time commitments into account
  • Supply backup support, case materials, access to interpreters/translators, and other service providers.
  • Provide administrative assistance such as photo copying to attorneys.
  • Assist attorneys with the Limited Assistance Representation process.


Community Legal Aid

405 Main Street, 4th Floor
Worcester, MA 01610
(508) 752-3718



Offers legal advice and representation to clients with domestic violence, divorces, child custody, mental health and disability issues, denied benefits, welfare and public benefits as well as housing discrimination.   





MassSAVE offers energy tips and information about free home energy assessments, energy-saving products, and loans, rebates, and other incentives for energy-saving home improvements.

To access services must go to the MassSAVE website http://www.masssave.com/ .

Department of Public Utilities

Provide lower rates for gas, electricity and telephone for low-income families.Prevent the shutoff of gas of senior households, a low-income family with an infant, someone with a serious illness, or a tenant with utilities included in the rent. Worcester Residents may contact their utility companies directly, or contact the Department of Public Utilities.

For more information visit their website: http://www.mass.gov/eea/energy-utilities-clean-tech/electric-power/customer-rights-and-info/consumer-assistance/heating.html

RAFT: Residential Assistance for Families in Transition

12 East Worcester Street

Worcester, MA 01604
(978) 630-6600

RAFT (Residential Assistance for Families in Transition) is a state-funded homelessness prevention program. RAFT gives short-term financial assistance to low-income families who are homeless or at risk of becoming homeless. RAFT helps families who are behind on rent, mortgage payments, or utility bills. RAFT also helps families who have to move but do not have enough money to pay a security deposit, utility startup costs, or first/last month’s rent. Families can get up to $4000 within a 12-month period.

The Massachusetts Department of Housing and Community Development is in charge of the RAFT program. On the local level, RAFT is run by Regional RAFT Administering Agencies (RAAs). The RAAs coordinate their efforts with the regional Housing Consumer Education Centers (HCECs) that provide screenings and referrals for emergency housing assistance.



Your family must be homeless or at risk of becoming homeless.

Your family (two or more people) must include at least one dependent child under the age of 21; or you can be a pregnant woman who is head of household.

At least one member of your family must be a U.S. citizen or eligible noncitizen.

Your family income must be at or below 50% of the area median income (AMI).


How Do I Apply:
To apply for RAFT, you should contact the RAFT agency that serves your city or town. You can only be approved in the region where you plan to use your RAFT assistance.

To find your regional agency, call 1-800-224-5124, or see:

When you call, a staff member will do a preliminary screening to see if your family appears to meet the requirements of the RAFT program. If you get preliminary approval, the agency will ask you to fill out a RAFT application.

When you apply, you will need:

  • identification such as a driver’s license, other picture ID, or MassHealth card
  • proof of current income for all adult household members (pay stubs, TAFDC/EAEDC award letters, proof of unemployment or child support payments, Social Security/SSI statement, etc.)
  • a copy of your lease or mortgage statement
  • proof that you need help and the amount of money you need (eviction notice, utility shutoff notice, overdue utility bills, rental startup costs, etc.)
  • a participation agreement from your landlord, if you are a renter who is using RAFT to pay for back rent, first/last month’s rent, a security deposit, or monthly rent stipend

Your RAFT agency will give you all of the forms you need and will let you know which proofs you must provide.


Counseling and Assessment Clinic of Worcester, LLC

38 Front Street, 5th Floor
Worcester, MA 01608

Phone: (508) 756-5400

51 Union Street, Suite G02
Worcester, MA 01608
Phone: (508) 756-2005


They provide services for individual, adolescent & family counseling. Group counseling is available. Therapeutic mentoring is available,  along with in home therapy and in home behavior therapy services. There is a Community Support Program and Medication Assessment and  Management. You must have a referral from your therapist to be eligible for these.  There is a Nurse Practitioner on Staff.

Substance abuse counseling  is offered at Union Street.

MassHealth (MBHP, BMC Healthnet, NHP and Network Health) and Fallon Community Health Plan.

American Red Cross

2000 Century Drive, Worcester, MA 01606
(508) 595-3700

Veterans and Their Families

Services available for  active duty members. THis program offers coping with deployment counseling sessions.

Emergency communications during family crisis and health and safety career training opportunities. Limited scholarships available. Also helps veterans come in contact with resources that may be useful to them.




VA’s Veterans Suicide Prevention Line


Veterans and Their Families

Services: The Veterans Suicide Prevention Line connects Veterans in crisis with qualified, caring Department of Veterans Affairs responders through a confidential toll-free hotline, online chat, or text.

Apogee Mental Health

23 Fruit Street
Worcester, MA  01609

(508) 797-0537

The Apogee Mental Health Clinic

 provides outpatient counseling for adults. You must be 21 years and over to be eligible for the services. They provide group therapy, but do not do home visits.


Apogee Mental Health accepts various insurances, however it does not accept members of Mass Health or Network Health.

MassHealth Transportation Program

MassHealth Transportation Program



MassHealth members who need non-emergency transportation to and from medical appointments may be eligible for free transportation services. Eligible members who use public transportation can get reimbursement for their transportation expenses. Eligible members who need dial-a-ride services can get van or taxi service free of charge.

Your health care provider must fill out a Prescription for Transportation (PT-1) authorizing your need for transportation services. Your health care provider can fill out the PT-1 online, or send or fax a paper form. The form must be submitted by someone who is authorized to prescribe medications. For urgent requests, your health care provider can call MassHealth for verbal authorization.

For urgent requests your health care provider should call MassHealth at 1-800-841-2900 and ask for a verbal PT-1 authorization. Your provider must follow up by submitting an online or paper PT-1.

MassHealth will process your request within five days.

Red Cab & Yellow Cab 

Red Cab: (508)792999

Yellow Cab: (508)754-3211


Families on Masshealth may receive funds for transportation services for health care services via Yellow or Red Cab. (Includes mental health appointments and some after school programs). Must call and request a prescription fro Transportation (PT-1) form to be faxed to your medical MassHealth Provider.


Dept. of Veterans Services for the City of Worcester

City Hall
455 Main Street, Worcester, MA 01608
(508) 799-1041

Veterans and Their Families

Helps Worcester veterans with immediate financial and medical needs. It also refers veterans to other organizations that can deal with long-term needs, such as cash assistance and housing. Services provided: ordinary and fuel allowances for everyday living expenses such as food, rent, electric, etc. Dept. of Veterans Services for the City of Worcester also provides provide all encompassing medical coverage such as prescriptions, hospitals, doctors, dentist, eyeglasses and payment of existing hospital insurance and  additional referrals to other sources of possible income such as the United States.

WRTA (Worcester Regional Transit Authority)

WRTA (Worcester Regional Transit Authority)

WRTA Customer Service Center

60 Foster Street, Worcester, MA, 01608




Call to obtain NEW route information and to find out where bus schedules are distributed.

Problem Pregnancy


495 Pleasant St,
Worcester, MA 01609


508 507-8378
Mon – Wed 10:00 to 4:00
Thur 9:00 to 3:00
Fri  9:00 to 12:00
Sat, Sun closed
Pregnancy Care Center
Pregnancy Testing
Support Counseling
Pregnancy Support
Women’s Health Clinic
STD Testing
About US –
If you’re facing an unplanned pregnancy and want help your next step, visit Problem Pregnancy.  Problem Pregnancy provides free pregnancy tests, Limited ultrasound, and abortion consultations.  Contact us to talk with someone about your situation and learn about all your options.  All of our services are free and confidential.


50 Mill Street, Worcester, MA 01604
(508) 363-2777


Sale of used and new clothing among other items.

Monday- Saturday 9:00 am -9:00 pm, Sunday 10:00 am–7:00 pm.

Neighbors Closet at Christian Community Church

Neighbors Closet at Christian Community Church

108 Beacon St.
2nd floor
Worcester, MA 01610

(508) 202-4532

Services: Provides new refugee families and families in a emergency crisis situation with clothes, house hold items, and furniture free of charge as needed and upon availability of items (by referral).


St. Stephen’s Thrift Store

20 Hamilton Street, Worcester, MA 01604
(508) 755-3165


Used clothing available for sale.

Tuesday-Thursday 9a-3p
Saturdays 9a-3p

Goodwill Store

Goodwill Store

25 Park Ave.
Worcester, MA 01605

(508) 752-4042


Monday through Saturday 9a-7p. Sundays 11a-6p.

Services:  Sale of items such as clothing, furniture, and toys.

New Leaf Program at Workforce Central

44 Front Street, Worcester, MA 01608
(508) 799-1600


Program designed by workforce development professionals and former offenders to create opportunities for people to prove themselves. Informational info sessions available regarding the cori or tips regarding employment.

Emanuel Baptist Thrift Store

Emanuel Baptist Thrift Store

717 Main St.
Worcester, MA 01610

(508) 756-0009 / (508) 756-5336

Tuesday-Saturday 10a- 5p

Services: The thrift store has furniture and clothing.

EPOCA (Ex-Prisoners and Prisoners Organizing for Community Advancement)

5 Pleasant Street, 3rd floor, Worcester, MA 01609
(508) 410-7676 / (508) 459-0558


CORI information and referral, assistance with sealing CORIs, leadership development. Ex-prisoners and c urrent prisoners, along with allies, friends and family, working together to create resources and opportunities for those who have paid their debt to society


Faith Boutique of Christ Baptist Church

Faith Boutique of Christ Baptist Church

24 Granby Rd.
Worcester, MA 01604

(508) 799-9101


Hours: First Tuesday of month 10a-12p

Services: Free clothing and diapers.


Dress for Success- Worcester

Dress for Success- Worcester

484 Main Street, Suite 101,
Worcester, MA – Denholm Building

(508) 796-5660


Services: Providing professional attire, a network of support, and career development tools

Donations Clearinghouse of the Central MA Housing Alliance

Donations Clearinghouse of the Central MA Housing Alliance

6 Institute Rd.,
Worcester, MA 01609

(508) 791-7265
(508) 752-5519

Hours: Tuesdays 1-4p, Wednesdays 1p–4p, Thursdays 9:00 am– 11a, Fridays 9:00 am–11:30a

Services: Donated items of furniture and household goods for families and individuals moving out of shelter to permanent housing, victims of fire, or those fleeing domestic violence, DCF reunification and elders at risk


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