A Resource for the Re-entry Population of Greater Worcester
Currently Browsing: Energy and Utility Assistance

Liheap

Website: https://www.benefits.gov/benefits/benefit-details/1576
The Massachusetts Low Income Home Energy Assistance Program (LIHEAP) (Fuel Assistance) provides eligible households with help in paying winter heating bills. The program pays benefits of fixed amounts based on household income. An additional benefit is available to eligible households having a high-energy burden. Local administering agencies determine household eligibility based on several factors including annualized income and the number of members in the household. The agency then will make payments towards the heating bills to the primary heat source vendor (oil, propane, wood or coal dealer, or gas or electric utility). Special provisions are made for those households whose heat is included in their rent and those living in subsidized housing.
In order to qualify for this benefit program, you must be a resident of the state of Massachusetts and you must need financial assistance for home energy costs.
In order to qualify, you must also have an annual household income (before taxes) that is below 60 percent of the State Median Income.


Lynn Economic Opportunity, Inc.

156 Broad Street, Lynn, MA
(781) 581-7220 Ext: 283
Services: runs the LEO Fuel Assistance. This service provides heating assistance through federal and state of Massachusetts fuel assistance program. Many other programs are run as well, as follows.
• Head Start and Family Child Care Center help children in Essex County. • Emergency grants can help with rent, and this service also offers legal
support.
• LEO runs low income apartments in the region.
• They also help underemployed Essex County families as well as
immigrants access employment. Find more details on increasing
income from work from home jobs.
Many other resources are also available for income qualified residents. The address is, , or more on Lynn Economic Opportunity assistance programs.
Service Areas: Lynn, Lynnfield, Nahant, Saugus, Swampscott and Wakefield


Salvation Army – Essex County

40 Water Street, Newburyport, MA 01950 (978) 465-0883


Action, Inc.

180 Main Street, Gloucester, MA 01930 (978) 283-7874.
Services:
• Energy Services – Can help low income individuals pay heating bills during those cold winter months. Get information on heating oil programs, and financial aid. Learn about the Citgo Free Oil Heat program.
• Heating system repair or replacement – If your system is not working properly, you may qualify for a free heating heating or repairs.
• Weatherization – Save on your winter heating and summer cooling bills from this free energy conserving program. Get energy saving updates to your home.
• Job programs – Get training, career counseling, information on local employers, job placement, and services such as computer training and resume review.
Housing and rent – Get information about emergency rental assistance programs and eviction prevention. Staff from Action Inc. work to prevent and reverse homelessness in the region.
• Service Areas: Gloucester, Rockport, Manchester, Essex, and Ipswich (and sometimes Hamilton)


Jewish Family Service of the North Shore

1430 Main Street, Waltham, MA 02451
(978) 741-7878
Services: A social services agency that helps people of all religions. Some of the services and assistance programs run include grants, financial assistance for bills and expenses, food pantries, consultation, counseling, referrals and networks to other service providers and charities.


Salvation Army – Framingham

35 Concord Street, Framingham, MA 01702 (508) 875-3341
Soup Kitchen/Food Pantry


Amesbury Center – Community Action, Inc.

44 Friend Street, Amesbury, MA 01913
(978) 388-2570

https://www.communityactioninc.org/programs/food/amesbury-center

Services: Low and moderate income families can apply for housing, rent assistance, food, mortgage help, holiday meals and gifts and clothing. They also operate a food pantry and clothing bank. In addition get help from a counselor in applying for the CAI Low-income Heating Assistance program (LIHEAP) as well as Women, Infants and Children (WIC) nutrition and health program.


Glcac, or the Greater Lawrence Community Action

305 Essex Street, Lawrence, MA 01840
(978) 681-4900
Services: mostly provides referrals. Qualified low income families can get support for their basic needs from government benefits such as WIC or the Head Start services. There are also programs focused on energy bills and heating expenses. These are funded by the state of Massachusetts and federal government grants, and can be called upon for either energy conservation or to pay delinquent utility bills.
Other resources include Project SENIOR or child care vouchers. Case managers
can offer referrals to food stamps, disability, and similar benefits too. Resources
are for families in Methuen, Lawrence, and Andover only. More Greater Lawrence Community Action Council.


Gardner Community Action Committee

294 Pleasant Street, Gardner, MA 01440
(978) 632-8700
Website: http://www.gardner-cac.org
Office Hours: Monday–Thursday, 8:30–4:30 pm; Friday, 8:30 am – 4:00 pm

Clothing Closet

Office Hours: Monday–Thursday, 8:30 am – 4:30 pm; Friday, 8:30 am – 4:00 pm (978) 632-8700

Emergency Funds

Provides families and individuals in crisis assistance with emergency needs such as first months rent, one month’s rent to prevent eviction, utility bills with a termination notice and medical prescriptions. Assistance is provided while funds are available. Through this program families and individuals have access to comprehensive case management, advocacy and budget counseling.

Fellowship Table Program

Provides a free nutritious weekly meal at the United Methodist Church, 161 Chestnut Street, Gardner, MA, every Thursday served at 5:00 pm. Transportation to and from the meal site is available at four different locations beginning at 4:15 pm. The meal site is handicap accessible with ample parking and follows the public school schedule.
Provides families and individuals in crisis assistance with emergency needs such as first months rent, one month’s rent to prevent eviction, utility bills with a termination notice and medical prescriptions. Assistance is provided while funds are available. Through this program families and individuals have access to comprehensive case management, advocacy and budget counseling.

Food Distribution Program once a month
Office Hours: Monday–Thursday, 8:40 am – 4:30 pm, Friday, 8:30 am – 4:00 pm Food pantry Hours: Monday–Friday, 9:00 am – 12:00 pm

Fuel Assistance Program

The CAC is a seasonal satellite office for the Fuel Assistance Program. A representative from Fuel Assistance arrives weekly, while the program is in effect, to accept applications and answer questions regarding the program. Appointment must be made through the Fuel Assistance Agency prior to your visit.

Medical Transportation Program

Provides medical transportation to the elderly and handicap to medical appointments outside of Gardner, extending as far as Worcester. This program runs Monday through Friday with the earliest pick-up time being 8:30 am and the van returned to Gardner by 4:30 pm. Please note that this program books up very quickly, therefore appointments need to be scheduled ahead of time. For the transportation we ask for a donation, this amount varies upon where the appointment is located.


Energy and Utility Assistance

Action, Inc.

180 Main St, Gloucester, MA 01930

(978) 283-7874.

Services:

  • Energy Services – Can help low income individuals pay heating bills during those cold winter months. Get information on heating oil programs, and financial aid. Learn about the Citgo Free Oil Heat program.
  • Heating system repair or replacement – If your system is not working properly, you may qualify for a free heating heating or repairs.
  • Weatherization – Save on your winter heating and summer cooling bills from this free energy conserving program. Get energy saving updates to your home.
  • Job programs – Get training, career counseling, information on local employers, job placement, and services such as computer training and resume review.
  • Housing and rent – Get information about emergency rental assistance programs and eviction prevention. Staff from Action Inc. work to prevent and reverse homelessness in the region.
  • Service Areas: Gloucester, Rockport, Manchester, Essex, and Ipswich (and sometimes Hamilton)

Amesbury Center – Community Action, Inc.

44 Friend Street, Amesbury, Massachusetts, 01913

(978) 388 – 2570

Services: Low and moderate income families can apply for housing, rent assistance, food, mortgage help, holiday meals and gifts and clothing. They also operate a food pantry and clothing bank. In addition get help from a counselor in applying for the CAI Low-income Heating Assistance program (LIHEAP) as well as Women, Infants and Children (WIC) nutrition and health program.

Fuel Assistance
If you have a past balance due and need to work out a payment plan please check with your provider about arrearage programs. These programs sometimes allow for a portion of your overdue balance to be “forgiven.”

Citizens Energy Heat Assistance Programs
1-877-JOE-4-OIL
Services: reduction in utility payments for those facing financial hardships. There are no strict income limits and no citizenship requirements. You do not need proof of immigration status.

Gardner Community Action Committee
294 Pleasant Street, Gardner, MA 01440
(978) 632-8700
Office Hours: Monday–Thursday, 8:30 am – 4:30 pm; Friday, 8:30 am – 4:00 pm

GLCAC, or the Greater Lawrence Community Action

305 Essex St, Lawrence, MA 01840

(978) 681-4900

Services: mostly provides referrals. Qualified low income families can get support for their basic needs from government benefits such as WIC or the Head Start services. There are also programs focused on energy bills and heating expenses. These are funded by the state of Massachusetts and federal government grants, and can be called upon for either energy conservation or to pay delinquent utility bills.

Other resources include Project SENIOR or child care vouchers. Case managers can offer referrals to food stamps, disability, and similar benefits too. Resources are for families in Methuen, Lawrence, and Andover only. More Greater Lawrence Community Action Council.

Jewish Family Services of MetroWest
475 Franklin Street, Suite 101, Framingham, MA 01702
(508) 366-7191
Website: http://www.jfsmw.org/

Low Income Home Energy Assistance Program (LIHEAP)
484 Main Street, 2nd floor, Worcester, MA 01608
1-800-632-8175
Services: Government program to help low-income families and individuals pay their heating bills during the winter.

Lynn Economic Opportunity, Inc.

156 Broad Street, Lynn, Massachusetts

(781) 581 – 7220 Ext: 283

Services: runs the LEO Fuel Assistance. This service provides heating assistance through federal and state of Massachusetts fuel assistance program. Many other programs are run as well, as follows.

  • Head Start and Family Child Care Center help children in Essex County.
  • Emergency grants can help with rent, and this service also offers legal support.
  • LEO runs low income apartments in the region.
  • They also help underemployed Essex County families as well as immigrants access employment. Find more details on increasing income from work from home jobs.

Many other resources are also available for income qualified residents. The address is, , or more on Lynn Economic Opportunity assistance programs.

Service Areas: in Lynn, Lynnfield, Nahant, Saugus, Swampscott and Wakefield

MassSAVE
1-866-527-7283
Services: MassSAVE o ers energy tips and information about free home energy assessments, energy-saving products, and loans, rebates, and other incentives for energy-saving home improvements.

Merrimack Valley Catholic Charities

599 Canal Street 6th Floor West, Lawrence, Massachusetts, 01840, (978) 685-5930

70 Lawrence Street, Lowell, MA, 01852, (978) 452-1421

A couple of offices operate in the region, and low income people in need of assistance from Lowell, Lawrence, Haverhill, and surrounding communities may apply for assistance. A diverse range of services is offered, including so called Basic Needs Services. This includes emergency free food, fuel, rent, gas bill, mortgage, and utility assistance, among other resources. The offices of the Essex County Catholic Charities are.

National Grid and NSTAR
1-800-322-3223 / 1-866-315-2496
Services: Serve primarily residential customers with balances over $300 that has been due for at least 60 days.

The Salvation Army’s Good Neighbor Energy Fund
640 Main Street, Worcester, MA 01608
(508) 756-7191
Services: Assistance with heating bills, including gas, electric and oil.

Salvation Army – Essex County

(413) 442 – 0624.

Services: provides services to working poor and low income that include utility, heating bill assistance, access to free food from local pantries, or rent and housing payment assistance. There are also free school supplies, Christmas baskets and meals, prescription expense assistance, and Thanksgiving baskets in Essex County. Learn more on prescription medication programs.

Several other services are offered by the Salvation Army to Essex County families. They revolve around guidance and case management. The working poor, senior citizens, and low income can receive information on self-sufficiency type services, which can include job training, applications for government benefits, and support in overcoming a financial hardship. Read Salvation Army assistance Essex County.

Saint Vincent de Paul
507 Park Avenue, Worcester, MA, 01603
(508) 752-4232
Services: offers assistance with emergency new or gently used general clothing, utility or electric bill payment assistance and medical bill payment assistance.

RAFT Residential Assistance for Families in Transition
12 East Worcester Street, Worcester, MA 01604
(978) 630-6600
Services: gives short-term financial assistance to low-income families who are homeless or at risk of becoming homeless.

Department of Public Utilities
1-800-392-6066
Services: Provide lower rates for gas, electricity and telephone for low-income families. Prevent the shutoff of gas of senior households, a low-income family with an infant, someone with a serious illness, or a tenant with utilities included in the rent.

The Worcester Community Action Council
484 Main Street, Second Floor, Worcester, MA 01608
(508) 754-1176
Services: provides eligible households, homeowners or renters with help paying a portion of winter heating bills.


MassSAVE

1-866-527-7283

Services:

MassSAVE offers energy tips and information about free home energy assessments, energy-saving products, and loans, rebates, and other incentives for energy-saving home improvements.

To access services must go to the MassSAVE website http://www.masssave.com/ .


Department of Public Utilities

1-800-392-6066
Services:
Provide lower rates for gas, electricity and telephone for low-income families.Prevent the shutoff of gas of senior households, a low-income family with an infant, someone with a serious illness, or a tenant with utilities included in the rent. Worcester Residents may contact their utility companies directly, or contact the Department of Public Utilities.

For more information visit their website: http://www.mass.gov/eea/energy-utilities-clean-tech/electric-power/customer-rights-and-info/consumer-assistance/heating.html


RAFT: Residential Assistance for Families in Transition

12 East Worcester Street

Worcester, MA 01604
(978) 630-6600
1-800-224-5124

Services:
RAFT (Residential Assistance for Families in Transition) is a state-funded homelessness prevention program. RAFT gives short-term financial assistance to low-income families who are homeless or at risk of becoming homeless. RAFT helps families who are behind on rent, mortgage payments, or utility bills. RAFT also helps families who have to move but do not have enough money to pay a security deposit, utility startup costs, or first/last month’s rent. Families can get up to $4000 within a 12-month period.

The Massachusetts Department of Housing and Community Development is in charge of the RAFT program. On the local level, RAFT is run by Regional RAFT Administering Agencies (RAAs). The RAAs coordinate their efforts with the regional Housing Consumer Education Centers (HCECs) that provide screenings and referrals for emergency housing assistance.

 

Eligibility:

Your family must be homeless or at risk of becoming homeless.

Your family (two or more people) must include at least one dependent child under the age of 21; or you can be a pregnant woman who is head of household.

At least one member of your family must be a U.S. citizen or eligible noncitizen.

Your family income must be at or below 50% of the area median income (AMI).

 

How Do I Apply:
To apply for RAFT, you should contact the RAFT agency that serves your city or town. You can only be approved in the region where you plan to use your RAFT assistance.

To find your regional agency, call 1-800-224-5124, or see:

When you call, a staff member will do a preliminary screening to see if your family appears to meet the requirements of the RAFT program. If you get preliminary approval, the agency will ask you to fill out a RAFT application.

When you apply, you will need:

  • identification such as a driver’s license, other picture ID, or MassHealth card
  • proof of current income for all adult household members (pay stubs, TAFDC/EAEDC award letters, proof of unemployment or child support payments, Social Security/SSI statement, etc.)
  • a copy of your lease or mortgage statement
  • proof that you need help and the amount of money you need (eviction notice, utility shutoff notice, overdue utility bills, rental startup costs, etc.)
  • a participation agreement from your landlord, if you are a renter who is using RAFT to pay for back rent, first/last month’s rent, a security deposit, or monthly rent stipend

Your RAFT agency will give you all of the forms you need and will let you know which proofs you must provide.

 


Salvation Army

72 Cambridge Street, Worcester, MA 01603
(508) 799-0528

Office hours:
Monday through Friday, 7:30 am–4pm.

Transitional Housing

Services:
The Salvation Army offers a six month program for individuals in recovery. Offers a holistic approach to assist men and women; provide spiritual, social and emotional assistance The center offers residential housing, work, and group and individual therapy.

Eligibility:
Every potential participant undergoes a comprehensive intake interview to ensure the ARC program is the best possible match for them. If the interview process determines it’s not, we’ll make every effort to refer them to a program that will be. If interested in applying or referring someone, may call the Intake Office at 1-800-SA-TRUCK (728-7825) or the number provided above ((508) 799-0528).

Clothing

Services:
Clothing, etc.

Hours:
Monday- Saturday 9:00 am–7:00 pm, Sundays Closed

 

Soup Kitchen

Services:
Salvation Army offers breakfast, lunch and dinner Monday through Friday. Closed on Saturdays. Dinner only on Sunday.

 

Food Pantry

Services:
Food distribution Monday thru Friday, 10:00 am–12:00 pm and 12:45pm–2:00 pm.

Kids “Feast”

Nekel.may-Speight@USE.Salvationarmy.org

Services: The Kids FEAST After school Program serves children ages 6-12 throughout the Worcester Community. This is a free program for all eligible income families. The Program runs Monday through Thursday 2:00 pm-6:00 pm. We offer homework help and tutoring along with Music, Science, Art, Games & Activities. The Program runs on the same schedule as the Worcester Public School Year.


Jewish Family Service of Worcester, Inc.

Jewish Family Service of Worcester, Inc.

646 Salisbury Street
Worcester, MA 01609

(508) 755-3101

Services:

Outpatient counseling available for adults, children, adolescents, seniors and families. Court approved family mediation is also offered.   They operate a “Children Cope with Divorce” Court mandated parent education program. Guardian and Litem custody evaluations appointed by the court.  They also provide Neuropsychological Assessment and education. Behavioral Medicine, biofeedback is available as well as help with adoption services.

Spanish speaking Clinician available. 

Payments:

Accepts most insurances including Fallon, Cigna,, MassHealth (only MBHP & Fallon), Medicare, UBH, Blue Cross / Blue Shield. Harvard Pilgrim, Tufts,  Aetna, and Employee Assistance Programs. Does take Blue Cross/Blue Shield PPO. Accepts the Mass Behavioral Health Plan.

 


National Grid and NSTAR

1-800-322-3223

1866-315-2496

 Fuel Assistance:

Services:
These two programs serve primarily residential costumers. To be eligible you must have a balance of at least $300 that has been past due for more than 60 days. If you previously participated in this program you are eligible.   When calling please make sure you are the costumer on record and qualify for public assistance. Finally the service must be active.  If you have any questions about your eligibility or any of the critics listed above please call their number and ask about arrearage programs.


St. Vincent de Paul

Food Pantry:

Locations:

Street, Anthony’s Pantry
Sacred Heart of Jesus Church
596 Cambridge Street, Worcester, MA 01610
(508) 753-2555

Services:

Food distribution on Thursdays, 9:30 am–2:30 pm and Saturday 10 am – 1:00 pm

 

Saint Peter’s Church
929 Main Street, Worcester, MA 01610
(508) 752-4674

Services:

Food distribution on Wednesdays, 11:30 am–2:30 pm.

 

Clothing:
507 Park Ave.
Worcester, MA 01603
(508) 752-4232

saintvincentstore@gmail.com

Services:  Providing clothing.

 

Utility Assistance:
507 Park Avenue
Worcester, MA, 01603
(508) 752-4232

Services: offers assistance with emergency new or gently used general clothing, utility or electric bill payment assistance and medical bill payment assistance

 


LIHEAP Fuel Assistance

484 Main Street
2nd floor
Worcester, MA 01608

1-800-632-8175

Services:
The Low Income Home Energy Assistance Program (LIHEAP), commonly referred to as fuel assistance, is a government program–help low-income families and individuals pay their heating bills during the winter.

The amount of fuel assistance you will get depends on your income, your housing status, and your heating costs. Some households qualify for extra help if their heating bills last year were very high. You may also be eligible for weatherization services, heating system repairs, discount utility rates, and Citizens Energy heat assistance programs.

Eligibility:
LIHEAP fuel assistance is for low-income tenants and homeowners. Eligibility is based on household gross annual income. If you rent, you may receive fuel assistance even if your heat is included in the rent.

You need to show documentation of income and heating costs when applying.

How to Apply:
You may apply any time during the heating season starting November 1.

You may apply at the following places: https://hedfuel.azurewebsites.net/


The Worcester Community Action Council

484 Main Street Second Floor
Worcester, MA 01608

(508) 754-1176

Services:
WACA provides eligible households, homeowners or renters, with help in paying a portion of the winter heating bills.

Eligibility:
Eligibility is based on household size and the gross annual income of all the members of the household that are 18 or older.Immigrants and persons without social security are eligible to apply for this program.

Hours:
Monday-Friday 8:30 am to 4:30 pm

How to Apply:
First time applications can send in their application between November 1st and April 30th, Monday, Tuesday, Thursday and Friday between 9:00 am–11AM and 12:30 to 3:30 pm.

In addition to the services listed above you may also be eligible for weatherization and heating repair programs appliance programs, that provide you with energy saving information, replaces light bulbs and refrigerators with energy efficient models.


Citizens Energy Heat Assistance Programs

88 Black Falcon Avenue
Suite 342
Boston, MA

1-877-JOE-4-OIL

http://www.citizensenergy.com/assistance-programs

Service:

The Oil Heat Program offers free heating oil to people in financial need who can’t afford to pay their heating bills. Each eligible household is allowed a one-time delivery per heating season of 100 gallons of home heating oil for free.

Eligibility:
You are eligible if you have a financial hardship and need help paying your heating bills. There are no citizenship requirements. You do not need proof of immigration status.

How to Apply:

  1. Applicants must call 1-877-JOE-4-OIL (1-877-563-4645) to apply for the program.
    Applications are not available online.
  2. A customer service representative will take some preliminary information over the phone.
  3. The applicant will receive an Income Verification Form by mail.
  4. The applicant must fill in their income, sign and return this form.
  5. For qualified applicants, a voucher for oil will be sent to their home.
  6. The customer is responsible for contacting their approved dealer and scheduling a delivery.
    Our Program only approves a one time delivery of 100 gallons per household.

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