SafeLink Wireless – Lifeline Service
SafeLink Wireless® is a participating Lifeline service provider.
IMPORTANT: This listing should not be confused with SafeLink Hotline, a 24-hour hotline for crisis intervention, safety planning, support, information, and referrals to emergency shelters.
Lifeline is a federally-sponsored program that provides a discount on communication services to eligible individuals and families. Eligibility is determined by income and/or participation in state or Federal support programs. Through Lifeline, SafeLink subscribers are eligible to receive a mobile phone and a monthly discount on their service. SafeLink benefits are limited to one line per household. SafeLink Wireless is a service of TracFone Wireless, Inc., a Verizon company.
Our Phones
In addition to free minutes, texts and data each month, SafeLink subscribers receive a smartphone (or a SIM card if you wish to use your current compatible phone). Relationships with major manufacturers allow us to satisfy any customer preference – from entry-level smartphones to industry-leading flagship devices. Our Keep-Your-Own-Smartphone plan enables customers to use their current phone and keep their current mobile number while moving their service to our network. Both options offer a variety of plans and provide superior service to customers.
Use your own Smartphone*
(Plan Upgrades Available)
ACP Plan
- Unlimited Talk
- Unlimited Text
- Calls to Canada & Mexico*
- 10GB of Monthly High-Speed Data‡ including 5GB of Hotspot Data**
- Voicemail/Caller ID/3-way Calling
- 911 Access
- 411 Directory Assistance at No Additional Cost
- Nationwide Coverage on America's Best Networks
Lifeline Plan
- 350 Voice Minutes**
- Unlimited Texts
- 4.5GB of Monthly Data**
- FREE SIM Card
- Voicemail/Caller ID/3-way Calling
- 911 Access
- 411 Directory Assistance at No Additional Cost
- Nationwide Coverage on America's Best Networks
Use your own Smartphone or Receive a free Smartphone*
Now free has more options! (Restrictions apply)
Lifeline + ACP Plan
- Unlimited Talk & Text
- Calls to Canada & Mexico*
- 25GB of Monthly High-Speed Data‡
- Up to 5GB of Hotspot Data**
- Voicemail/Caller ID/3-way Calling
- 911 Access
- 411 Directory Assistance at No Additional Cost
- Nationwide Coverage on America's Best Networks
SafeLink Wireless, PO Box 160490, Hialeah, FL 33016-9997
For Enrollment and Plan Changes Support:
1-800-SafeLink (723-3546)
For Technical Support ONLY:
1-800-378-1684