After World War II, Massachusetts established Veteran’s Services to support veterans, making it the sole state offering this benefit program. Governed by Massachusetts General Law Chapter 115, 108 CMR, every town and city appoints a Veteran’s Services Officer (VSO) to administer benefits. The program began post-WWII to uphold veterans' dignity, ensuring they didn't rely solely on welfare. Veteran’s Services Officers also aid veterans with federal benefits from the Veterans Administration, including employment, education, medical care, pensions, etc. The Commonwealth reimburses 75% of veterans' benefits disbursed by towns and covers the same portion of costs for flags on veteran’s graves and burial expenses on Memorial Day. Individual benefits are granted based on income, assets, and a veteran’s DD214 (discharge paper). Applications are available for lost DD214s and for various benefits like medals, license plates, pensions, education, loans, etc., in the Veteran’s Services Office. The VSO is an advocate for veterans, their families, and their dependents. Additionally, a VSO provides referrals and assistance with housing, alternate sources of income, such as Social Security and the VA, employment and educational opportunities, fuel assistance programs, area food banks and shelters.

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